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Verint Public Safety Solutions

Verint Understands Public Safety Challenges

Public Safety Answering Points, command & control centers, and emergency communications centers face a formidable set of performance challenges: an almost overwhelming volume of requests and information, limited staff and budget, rising public expectations, and the serious impact of poor performance.

Public safety agencies must be able to rapidly identify bottlenecks and call handling problems that delay response and reduce effectiveness. They must be able to reconstruct incidents quickly and efficiently and conduct faster, more productive investigations. And they must be able to continuously measure and fine-tune the performance of call takers, supervisors, dispatchers, and other emergency communications personnel.

Today, Verint^® public safety workforce optimization solutions help PSAPs, emergency communications centers, and command & control centers address these complex challenges. 
 

The Verint Public Safety Portfolio

Designed to optimize the performance of public safety agencies, Verint Impact 360^® for Public Safety Powered by Audiolog™ combines call recording, playback, and storage with robust workforce optimization offerings: quality assurance, incident reconstruction and analysis, employee coaching and training, speech analytics, and customer surveys.

These reliable, easy-to-use solutions can help PSAPs and command & control/emergency communications centers enhance performance, reduce liability, and comply with industry standards, such as Next Generation 911 and E-112.

A Leader in Security and Public Safety

Our understanding of the challenges facing public safety agencies, emergency communications centers, and first responders is built on 15 years of experience delivering world-class security intelligence solutions to government, public, and enterprise organizations. No one understands the complexities of command, control, and communications operations better than Verint. Today, our public safety solutions have been implemented in more than 2,000 locations around the globe. Our Nextiva video management platform has been certified by the US Department of Homeland Security and helps protect hundreds of government organizations, cities, airports, and seaports. And our lawful interception solutions are used by law enforcement agencies in more than 60 countries.

We don’t just talk about public safety. We also advocate for enablement and progress. Verint is an active participant in public safety industry organizations around the globe. Our memberships include the Association of Public Safety Communications Officers (APCO), the British Association of Public Safety Communications Officers (BAPCO), the National Emergency Number Association (NENA), the NENA NG Partner Program, and the NENA/APCO NG9-1-1 PSAP Working Group.

Contact us for more information on Verint public safety solutions.

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