Contact Center Speech Analytics
Analyzes customer interaction recordings to help contact centers of all sizes perform more effectively
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Speech Analytics and the Competitive Advantage
Competitive advantage often depends on anticipating market needs faster than your competitors — and nothing can tell you more about your business than the voice of your customers. However, the huge number of customer interactions that you record can easily exceed your ability to review and analyze them.
Verint® Impact 360® Speech Analytics automatically mines thousands – even millions – of customer interaction recordings to surface the unbiased intelligence essential to effective business strategies and a superior customer experience. Impact 360 Speech Analytics can help your organization pinpoint market perceptions, trends, and opportunities, the factors driving high costs and unproductive call volumes, and the strengths and weaknesses of their people, products, and processes. Impact 360 Speech Analytics generates Actionable Intelligence® that can be used inside your contact center and in departments across your enterprise to increase customer satisfaction, retention, and value and help you operate more profitably.
Speech Analytics for Small, Midsized, and Large Contact Centers
No matter what the size of your contact center, Verint has an Impact 360 Speech Analytics solution that’s right for you.
- Impact 360 Speech Analytics provides larger contact centers with a robust feature set for analyzing and categorizing contact center recordings according to each company’s challenges and objectives.
- Impact 360 Speech Analytics Essentials™ offers smaller contact centers out-of-the-box functionality for surfacing and analyzing trends that might otherwise go undetected — without users having to listen to thousands of calls.
- Designed specifically for contact centers that have deployed Verint’s Audiolog solution, Impact 360 Speech Analytics Essentials for Audiolog™ distills valuable insights from customer interaction recordings to reduce costs and improve the customer experience.
Verint Speech Analytics Solutions in Action
Today, Impact 360 Speech Analytics provides organizations in a wide range of industries with Actionable Intelligence® for increasing sales, reducing costs, and improving the customer experience. Read what Verint customers have to say about Impact 360 Speech Analytics in our Impact 360 Speech Analytics case studies.
Leading the Industry in Vision and Technology
Verint pioneered speech analytics for contact centers and, today, continues to lead the industry in both vision and technology. Learn more about the value of speech analytics and our solutions in the Speech Analytics Resource Center and in Verint in the News. Read also about our innovative speech analytics solutions for public safety organizations.
For more information about Impact 360 Speech Analytics, call your local Verint office or contact us via our Web-based form.
Innovative and fully-integrated use of analytics, including speech, data and customer feedback technologies, puts Impact 360 in a class by itself.