Impact 360 Managed Services
Impact 360 includes a managed service that puts workforce management within the reach of smaller banks.
Increasingly, retail banks are turning to workforce management solutions to help them forecast workload and schedule employees in their branches. These solutions provide a number of advantages, including:
- Improved customer service by better matching branch resources and skills to meet or exceed customer service targets
- Reduced costs by greater pooling of staffing resources, better utilization of full-time and part-time employees, and improved scheduling and tracking of paid time off
- Improved usage of managerial resources by dramatically reducing the amount of time spent creating schedules and resource/capacity plans
Unfortunately, workforce management solutions have been cost-prohibitive to small and mid-sized banks — until now. Impact 360 for Retail Financial Services Managed Services is a hosted solution that puts workforce management within the reach of smaller banks. An experienced analyst from Verint Witness Actionable Solutions manages the monthly forecasting process, generates resource reports, and validates the data. Bank supervisors can run schedules and access productivity reports easily, getting the information they need to make decisions without the need to have an internal IT resource dedicated to maintaining workforce management hardware and software.
