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Branch & Remote Office Performance Solutions

Impact 360^® for Retail Financial Services provides branch and remote offices with workforce management and optimization tools for teller staffing, teller scheduling, strategic planning, performance management, and eLearning.

Many organizations depend heavily on branch and remote offices to provide a local presence for their customers. Like contact centers, branch and remote offices must balance productivity and performance with revenue generation, service quality, customer satisfaction, cost containment, and staff retention. However, unlike contact centers, branches historically have had few tools to help them achieve their goals.

Impact 360 for Retail Financial Services
Verint^® provides a range of offerings for retail financial services and back-office performance optimization. These solutions include Impact 360^® for Retail Financial Services™ and a managed services solution designed expressly to meet the needs of smaller, community banks.

Capitalizing on a rich heritage of proven solutions from Blue Pumpkin^®, Witness^® Systems, and GMT™, our portfolio for retail financial services is built on the unified architecture of our innovative 5th Generation Impact 360 suite. It includes applications tailored specifically for areas of the enterprise that impact the customer experience, including branch and remote offices, back-office operations, and contact centers. So whether you’re implementing workforce optimization in a single area of your organization, several areas, or across your entire enterprise (including virtual offices), you can benefit from the convenience of a common architecture—along with the practicality of applications that are designed expressly for the environment in which they’re deployed.

Unlike manual processes and spreadsheets, Impact 360 for Retail Financial Services provides real-time performance data to help you tackle tough problems that branch offices often face, such as:

• Forecasting and scheduling staff to meet sporadic customer demand
• Monitoring, measuring, and evaluating individual employee performance
• Using application analysis to determine whether applications are designed and deployed efficiently
• Providing targeted training via eLearning to enhance employee skills
• Consolidating performance data into actionable information
• Reporting results consistently at the local, regional, and enterprise levels

With Impact 360 for Retail Financial Services, branch and small community banks benefit from improved teller scheduling, optimized teller staffing, and an automated approach to workforce management. Branch and remote offices can move away from labor-intensive, manual processes to gain a practical, automated way of managing productivity and performance consistently over time.

Because Impact 360 for Retail Financial Services is fully Web-enabled, it can make it easy for you to access forecasting, scheduling, and other workforce management features from anywhere with an Internet connection. What’s more, the solution is easier to deploy, configure, and administer. It’s also easier to learn, since a single, uniform interface works across the applications, helping to reduce training times.

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