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Branch & Remote Office Performance Solutions

Impact 360^® for Retail Financial Services provides branch and remote offices with workforce management and optimization tools for teller staffing, teller scheduling, strategic planning, performance management, and eLearning.

Many organizations depend heavily on branch and remote offices to provide a local presence for their customers. Like contact centers, branch and remote offices must balance productivity and performance with revenue generation, service quality, customer satisfaction, cost containment, and staff retention. However, unlike contact centers, branches historically have had few tools to help them achieve their goals.

Impact 360 for Retail Financial Services
Verint^® Witness Actionable Solutions^® provides a range of offerings to help branch and remote offices manage productivity and performance. Delivered by our Enterprise Solutions Group, who focus extensively on retail financial services and back-office performance optimization, these solutions include Impact 360 for Retail Financial Services and a managed services solution designed expressly to meet the needs of smaller, community banks.

Impact 360 for Retail Financial Services combines information from different systems and areas within customer service departments, resulting in clear, concise scorecards that can enable you to drill down quickly from “what” to “why,” for faster, enhanced decision-making. Unlike manual processes and spreadsheets, Impact 360 for Retail Financial Services provides real-time performance data to help you tackle tough problems that branch offices often face, such as:

• Forecasting and scheduling staff to meet sporadic customer demand
• Monitoring, measuring, and evaluating individual employee performance
• Using application analysis to determine whether applications are designed and deployed efficiently
• Providing targeted training via eLearning to enhance employee skills
• Consolidating performance data into actionable information
• Reporting results consistently at the local, regional, and enterprise levels

With Impact 360 for Retail Financial Services, branch and small community banks benefit from improved teller scheduling, optimized teller staffing, and an automated approach to workforce management. Branch and remote offices can move away from labor-intensive, manual processes to gain a practical, automated way of managing productivity and performance consistently over time.

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By combining information from a variety of systems and functional areas, Impact 360 can provide branch and remote offices with unique insight into their performance and productivity.