Reducing Costs, Increasing Productivity: Verint Success Stories
Online pharmacy & financial services firm reduce costs, improve performance using Verint Back-Office Solutions
Pharmacy Saves $4 Million (Annualized)
Using Verint Back-Office Operations Solutions, an online pharmacy was able to reduce full-time employees by 10% without impacting the high level of service it provides its customers. This equated to $4 million in annualized savings for the company.
Financial Services Firm Reduces Customer Onboard Time 52%
Despite a significant increase in staffing, the Wholesale Lockbox Department of a financial services firm had not experienced a commensurate increase in productivity. Partnering with Verint to determine the source of the disparity, the firm was able to identify process improvement opportunities, develop a high-level capacity plan, and create schedules that best utilized staff skill sets. As the result of the engagement, throughput increased by 11%, operating margins increased by 38%, and headcount decreased by 6%. The headcount reductions alone have saved the firm over $600,000 a year.
Read more about the dramatic ROI that Verint Back-Office Operations Solutions provides to our customers.
"Verint Witness has crafted a suite of capabilities that will make those who are responsible for back-office productivity as well as those responsible for traditional front office customer service take careful notice of this innovative new workforce optimization solution."